Answers, without the runaround.
Buying original art online — or selling it — comes with more questions than a pre-made print-on-demand marketplace. Here are the ones collectors and artists ask us most often.
For collectors
Ordering, shipping, returns, authenticity, and everything that sits between adding a piece to the bag and hanging it on the wall.
Placing an order
How to buy a piece on Art Collective — from browsing to confirmation.
Shipping and delivery
How shipping works, who handles it, and what to expect at each step.
Returns and refunds
Your 14-day return window, how to start a return, and how refunds are issued.
How we verify authenticity
Every piece on Art Collective is an original, sold directly by the artist who made it.
Payments and security
How checkout works, which cards we accept, and how your data is protected.
Contacting an artist
How to message an artist before or after a purchase, and what to expect.
For artists
Getting your gallery set up, listing your first piece, pricing your work, how payouts work, and the tax rules we can and can't answer for you.
Getting started
Sign up, build your gallery, and get ready to list your first piece.
Listing your work
Add a new artwork — photos, dimensions, medium, edition, and pricing.
Pricing your work
You set the price. No minimums, no forced sales, no markdown pressure.
Shipping your work
Set your own shipping rates and the countries you ship to. Pack like you mean it.
Payouts and tax
How and when you get paid, how Stripe Connect handles bank transfers, and how VAT works.
Where artists can sell from
The full list of countries artist accounts are available in today, and why.
Commission and fees
What we charge, what it covers, and what you keep — in plain numbers.
Can't find what you need?
Email us directly and we'll come back within 24 hours. We read every message — no tickets piling up in a void.
Contact support